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Password Reset Simply Does. Not. Work.

Ken Kropp

I inherited a Sophos UTM software based firewall running on an old ESXi 5.5 box. It boots up and shows 9.3 as the version but in GRUB it shows 9.4 so I have no idea what this thing is actually running.

The customer does not have any passwords for any of the logins. I have tried the password reset procedure of using GRUB bootloader to boot into the limited bash shell. I've reset the password for both loginuser and root at least 30 times now. It never works.

What am I doing wrong? I've done this type of process on other *nix boxes many many times in the past and never had and issue like this.



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  • 0 in reply to Ken Kropp

    The key is the License ID, Ken.  I know how to get it if one is logged in as root, but not how to get it in your situation, so I've asked one of the Sophos engineers that participates here to look at this thread.  If we can get a Support Case open, they can access the unit via a PC at the site using LogmeInRescue.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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