Password Reset Simply Does. Not. Work.

I inherited a Sophos UTM software based firewall running on an old ESXi 5.5 box. It boots up and shows 9.3 as the version but in GRUB it shows 9.4 so I have no idea what this thing is actually running.

The customer does not have any passwords for any of the logins. I have tried the password reset procedure of using GRUB bootloader to boot into the limited bash shell. I've reset the password for both loginuser and root at least 30 times now. It never works.

What am I doing wrong? I've done this type of process on other *nix boxes many many times in the past and never had and issue like this.

  • Hi Ken and welcome to the UTM Community!

    If this is a paid license, you should open a case with Sophos Support.

    Cheers - Bob

    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Bob, I would love to do that. Unfortunately I have no idea what the serial number would be since it's a software firewall I cannot get into. Of course the customer has no paperwork on it anywhere and the person that sold them this solution is MIA.

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