Well this is not so much a question, but more to provide an incite to anyone thinking of using Sophos technology anywhere in their business.
The sophos UTM device is something that my company invested quite heavily in. Around 30 devices in all.
The support we received was non existent. Every time being directed to a reseller that (as I as told) had no more info than our company did. We managed to get access to a Sophos support person who the just stopped contacting us.
We tried the support portal, but that was useless as well.
We were also told that hardware devices would revert to a basic firewall on license expiry. Something else that is a total lie. Logging into an expired hardware device just shows an "upload license message"
Given how bad Sophos support is, I would suggest that everyone steer clear of this company. We invested 1000's to get the worst service imaginable. Couple this with outright lies, makes Sophos a company to avoid. How this company remains in business while spreading lies and deceit is beyond my comprehension.
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