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TAP Windows Adapter not showing after update

Marvje

Hello all!

Recently we have updated our systems from Windows 1809 to 1909 and after the update we have noticed that some computers do not have the TAP Adapter available. 
This results in the fact that some can not work with their SSL anymore.

Has anybody ever had this issue, and is it possible to fix without reinstalling the SSL?

Thanks in advance!



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  • 0

    Hoi Marvin and welcome to the UTM Community!

    Apropos, I don't understand what 1809 and 1909 are in your initial post.  Is this possibly a question about XG instead of UTM?

    Does re-installing the SSL VPN on one of those fix the problem?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0

    Hoi Marvin and welcome to the UTM Community!

    Apropos, I don't understand what 1809 and 1909 are in your initial post.  Is this possibly a question about XG instead of UTM?

    Does re-installing the SSL VPN on one of those fix the problem?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children
  • 0 in reply to BAlfson

    Dear  

    In this question I was talking about the Windows version 1809 that has been updated to 1909.
    Reinstalling the SSL VPN does fix the problem, but there are multiple systems showing this problem.

    Before actually continuing to update the systems, I wanted to know if there was a solution to this problem.
    Currently 8 out of the 10 systems that have been updated has shown this problem, and we need to update 43 more systems.
    If it ends up that 45 of the 53 systems show this problem, reinstalling the SSL VPN per user is going to take us alot of work. 

    Thanks in advance.

  • 0 in reply to Marvje

    That's interesting. It seems to be the Windows version update might be playing with TAP Windows Adapter. I can't think of anything else causing the issue.

    Regards

    Jaydeep

  • 0 in reply to Marvje

    Just curious, Marvin, what if in C:\Program Files (x86)\Sophos\Sophos SSL VPN Client\bin on one of the malfunctioning PCs, you run the tapinstall application to create a new tap adapter?  (I don't remember the arguments to use!)

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Dear  

    We have decided to reinstall the SSL VPN completely on the systems.
    Thanks for trying to resolve the issue anyway!

    Kind regards.

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