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Astaro.org

AlanT

Hi Everyone,

we've been planning a migration to a newer and more capable forum site for some time now, and were just a few weeks away from kicking off this process. Unfortunately, a recent vulnerability has appeared in the wild, affecting vBulletin, the software we were using for the astaro.org communities site. Astaro.org was not compromised from this vulnerability, but as a precaution, we did take the site down, to protect our users. 

The site used a number of add-ons, and some custom plugins, which would need weeks of effort to convert and replace, if we were to upgrade the site and apply fixes for this vulnerability. As we were planning to migrate by that time anyway, we've made the decision to cut immediately to the new communities site, which has been running successfully for other Sophos products. To that end, we've spun up two forums quickly, where astaro.org users can again congregate. unfortunately, it will still take some time to complete the migration, so user accounts, and previously posted content has not yet been migrated. This process will take a matter of weeks to complete. In the interim, we will create a static view of the astaro.org, so content there will still be accessible. This should be completed later today.

This certainly wasn't the introduction we wanted for our new communities site, but we are excited about the new platform, and its capabilities. Please be patient as we step through this transition as quickly as we can. There will be some pain, but we will try our best to minimize it for you. 

Thanks everyone for your patience, and understanding!

Alan Toews

Technical Product Manager, Network Security, Sophos



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  • The system that Sophos has moved is fantastic for Sophos Support to answer questions directly by Users to Users and their answer can be selected and be quickly referenced. Granted, this makes a percentage of issues to be resolved Quick and [emphasis]Dirty[/emphasis].

    This system has been running on Microsoft for years, donkeys, dragons and elves. And you know what, for around 6-7 years of supporting and playing about with Win 7+ in a quasi-professional standpoint, the Community forums like sevenforums and eightforums have been more what I go to.

    This new Board sacrifices the community being able to easily discuss their problem for the "quick fix". Some issues are so complex and present the same symptoms that there is no one resolution that an "Answer" flag will actually suit what-so-ducking-ever. I hate the suggested and answered flag with a passion as it's abused by certain parties to artificially inflate their standing in the community, it may not happen here but some people like to be noticed for being a "Top Answerer". Including when an answer is selected when it's not actually answered the OP's issue and they still say they have a problem but the thread has been killed off because the answer has been selected.

    That is why forums are created to discuss articles and issues in (whaddya know) a forum. The system implemented here is not a forum, this is a support ticketing system that is more open to interaction by other third parties.

    I've not been with Astaro/Sophos/Cyberoam long and sometimes I can be a complete dunce, self admittedly, but there's a reason why vBulletin and others of the same ilk are so successful. This is because as forums, their design and sole purpose is community discussion. Not answering issues, not fixing a problem but for communities and their counterparts in the official world to discuss topics of relevance and help.

    Answering issues and fixing problems comes naturally to a forum.

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  • The system that Sophos has moved is fantastic for Sophos Support to answer questions directly by Users to Users and their answer can be selected and be quickly referenced. Granted, this makes a percentage of issues to be resolved Quick and [emphasis]Dirty[/emphasis].

    This system has been running on Microsoft for years, donkeys, dragons and elves. And you know what, for around 6-7 years of supporting and playing about with Win 7+ in a quasi-professional standpoint, the Community forums like sevenforums and eightforums have been more what I go to.

    This new Board sacrifices the community being able to easily discuss their problem for the "quick fix". Some issues are so complex and present the same symptoms that there is no one resolution that an "Answer" flag will actually suit what-so-ducking-ever. I hate the suggested and answered flag with a passion as it's abused by certain parties to artificially inflate their standing in the community, it may not happen here but some people like to be noticed for being a "Top Answerer". Including when an answer is selected when it's not actually answered the OP's issue and they still say they have a problem but the thread has been killed off because the answer has been selected.

    That is why forums are created to discuss articles and issues in (whaddya know) a forum. The system implemented here is not a forum, this is a support ticketing system that is more open to interaction by other third parties.

    I've not been with Astaro/Sophos/Cyberoam long and sometimes I can be a complete dunce, self admittedly, but there's a reason why vBulletin and others of the same ilk are so successful. This is because as forums, their design and sole purpose is community discussion. Not answering issues, not fixing a problem but for communities and their counterparts in the official world to discuss topics of relevance and help.

    Answering issues and fixing problems comes naturally to a forum.

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