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Support Case 8196303 , pls escalate

Would anybody from the sophos support be so kind and work on my ticket with id 8196303.
It's still unanswered since I opened it 2018-06-27. That's not a very good reaction time.

Best
Alex

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+1 sachingurung over 6 years ago

Hi Alexander,

I will look into the case, please DM me if you have any further bad experience with support in the future and I will look into it immediately.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 BAlfson over 6 years ago in reply to sachingurung

Sachin, is https://www.sophos.com/en-us/medialibrary/PDFs/Support/sophos_support_datasheet_en.pdf still in effect? Does Support have metrics on these to see if the team is meeting expectations or needs more help?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 6 years ago in reply to sachingurung

Sachin, is https://www.sophos.com/en-us/medialibrary/PDFs/Support/sophos_support_datasheet_en.pdf still in effect? Does Support have metrics on these to see if the team is meeting expectations or needs more help?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 sachingurung over 6 years ago in reply to BAlfson

Hi Bob,

Yes, we still comply to those parameter posted there.

Thanks,

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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