Would anybody from the sophos support be so kind and work on my ticket with id 8196303.
It's still unanswered since I opened it 2018-06-27. That's not a very good reaction time.
Best
Alex
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Would anybody from the sophos support be so kind and work on my ticket with id 8196303.
It's still unanswered since I opened it 2018-06-27. That's not a very good reaction time.
Best
Alex
Hi Alexander,
I will look into the case, please DM me if you have any further bad experience with support in the future and I will look into it immediately.
Thanks
Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Sachin, is https://www.sophos.com/en-us/medialibrary/PDFs/Support/sophos_support_datasheet_en.pdf still in effect? Does Support have metrics on these to see if the team is meeting expectations or needs more help?
Cheers - Bob
Sachin, is https://www.sophos.com/en-us/medialibrary/PDFs/Support/sophos_support_datasheet_en.pdf still in effect? Does Support have metrics on these to see if the team is meeting expectations or needs more help?
Cheers - Bob
Hi Bob,
Yes, we still comply to those parameter posted there.
Thanks,
Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.