I am trying to reset the root/loginuser password with direct access to the UTM. I follow https://community.sophos.com/kb/en-us/115346 and the console states the passwords have been changed, however the passwords don't work. I tried simple passwords like ClosedDoor and that does not work either.
Is there a fix to this? I don't want to rebuild the firewall if I can avoid it. I saw a post from one user that they had to try 4-5 times to get it to work but so far that has not worked for me. HELP!
Thanks.
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