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Problems resetting UTM root/loginuser passwords

Justin Benoit

I am trying to reset the root/loginuser password with direct access to the UTM.  I follow https://community.sophos.com/kb/en-us/115346 and the console states the passwords have been changed, however the passwords don't work. I tried simple passwords like ClosedDoor and that does not work either. 

Is there a fix to this? I don't want to rebuild the firewall if I can avoid it.  I saw a post from one user that they had to try 4-5 times to get it to work but so far that has not worked for me.  HELP!

Thanks.



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  • 0

    Do you then try to connect to webadmin or ssh?

    Maybe please post an error screenshot.

    Best

    Alex

    -

  • 0

    Hi Justin and welcome to the UTM Community!

    In addition to Alex' request, show us what you're doing to change the passwords - I know that document, and you probably won't get anyone to dig out what you did from it.

    I just tried it on our lab UTM (V9.509) and it worked fine.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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