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100% disk usage after Windows 10 April Update

Prathibha Gamage

I'm managing nearly 80 devices with Sophos Antivirus Installed. Few devices were updated to Windows 10 April update and all of them have working extremely slow. When I check the disk usage, it is 100% and top apps are all Sophos components. 

When I uninstall Sophos, I can still see those Sophos components running in the background. Any solution for this? 



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  • Hi Prathibha and welcome to the UTM Community!

    Which Sophos antivirus are you using?  What did you do to uninstall it?  When you say disk usage is 100%, do you mean that they're being filled up?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • in reply to BAlfson

    Hi Bob,

     

    I'm using Sophos Central -Cloud version. Please see the attached screenshot of the running processes. So many sophos services are consuming the memory and "Performs virus scanning and .." process takes the most memory and disk at most times at 100%. 

     

    Regards,

    Prathibha

  • in reply to Prathibha Gamage

    Hello Prathibha Gamage,

    the attached screenshot
    seems to be missing, could you retry?

    Christian

  • in reply to Prathibha Gamage

    If you were using the UTM Endpoint, I would move this thread to that forum here in the UTM Community.  Since you are using Central, you should post your question in the appropriate forum in that community.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • in reply to Prathibha Gamage

    If you were using the UTM Endpoint, I would move this thread to that forum here in the UTM Community.  Since you are using Central, you should post your question in the appropriate forum in that community.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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