What is the lag time on analytics from the AP up to the cloud?

Hi,

can you provide a screenshot + the serial number of the affected AP?

The time for your wireless update setting is UTC. Other times should match your system time: if you change the system time and reload the page, the time should adjust.

Kind regards,

Dirk

feedback? at preset the AP is now not really working - i have deleted the AP, added back, deleted SSID's added new etc...

the last SSID i added is broadcasting and works - but cloud says the AP is not broadcasting any SSID and still not reporting telemetry.

I created CWIFI-3949 to track this. There seems to be an issue with configurations not being applied correctly. I see a mismatch in network IDs + the firmware seems not to be updated. I will come back when having more information.

Any update??

this morning the AP has tried to get firmware, failed 2x 

I'm not sure at present if it's working at all as it's no longer broadcasting

The console has reporting updating for the last 30 minutes (it was offline earlier, and took 2 cold boot cycles)

is there a factory reset function for the AP - should we execute that - so far this unit has done nothing but burn time - the wireless when on has been perfectly stable, but when off, as there is no data in the console, i have no ideas as to why.

on a side note, there is only 3 days left in my trial account - am i going to have to delete this and setup another one to continue this next week???

HI Justin,

you don't have to worry about the licensing as we currently don't enforce it.

We don't have any news about CWIFI-3949. What you've experienced now seems like something that is not related in any way. Is the AP now online?

I'll ask someone to investigate and post more information.

Best regards,

Andreas

Hi Justin,

You should have received a mail about your trial license being extended.

As Andreas rightly said, the Wireless beta license does not currently have an expiry date but, of course, your Sophos Central trial did and so I asked for that to be extended. It should now be valid until mid-July.

As some point after launch we will be converting the Wireless beta licenses to trial licenses with an expiry date but we will give you plenty of advance warning about that and the options open to you, as a partner, to keep using Wireless.

I hope your system is up and running soon.

Barbara

Thanks - the AP is online this morning and I am able to connect devices - hopefully the use data is going somewhere as all i can really test at present is connectivity - trail showing extended (thank you)

Hi Justin,

do you still have the issue, that there is no information about clients displayed?

Meanwhile a newer AP firmware version is available than when you reported the issue.

Sorry team, have been away - yes i can confirm with the latest firmware that it is reporting directly to the cloud, in my case there is very little lag in time to live.

Great work - I'll get back to testing it before my trial runs out this week end :)