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APX320 switching from green to yellow to green LED from time to time

Hi,

reading https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/Wireless/AccessPoints/LEDBehavior/index.html the yellow LED is shown when the APX320 is rebooting.

I can say this is probably not the exact description as I have reviewed a dozen APX320 in one location and I noticed a handful of them showing switching from constant green LED to constant yellow for a few seconds and then and then back to constant green.

Some did that multiple times.

The APX did not reboot.

Is it possible that this is also happening when the APX changes the channel or frequency band? I had no chance to correlate the behavior with the logs afterwards.

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0 Raphael Alganes 5 months ago

Hi LHerzog ,

Thanks for reaching out. Are these access points behind an SF? Are there other nearby APs to this APX320? Are there any disconnection from clients when this occurs or APX320 getting disconnected on Central?

Would also suggest you open a support case for for this to be further investigated and please do share with us caseID. Thank you

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Raphael Alganes 5 months ago

Hi LHerzog ,

Thanks for reaching out. Are these access points behind an SF? Are there other nearby APs to this APX320? Are there any disconnection from clients when this occurs or APX320 getting disconnected on Central?

Would also suggest you open a support case for for this to be further investigated and please do share with us caseID. Thank you

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 LHerzog 5 months ago in reply to Raphael Alganes

Hi,
I cannot say what happened. All of our APX320 are not near me so I cannot handle a support case for such a thing easily. Also I'm a bit afraid of WiFi Support cases because they tend to be lengthy.
At first a documentation of the behavior would be helpful.

Regards
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