my APX320X keep rebooting, after start it is getting IP from DHCP (separate DHCP server controller ) After that I'm able to ping the AP IP for 20 seconds, Led status is blinking red
after that it goes unreachable and this scenario continue, Led status all 3 leds turn on for a few seconds
Tried to reset the AP (Hold 8 sec) and factory reset (20 sec) but same scenario, the AP keeps resetting.
In between AP and UTM, there is switch only, rule allows full internet access.
Product: SG 320 v9.706-9
I have a ticket open more than 1 month, they sent me a second hardware with the same fault.
Now I need the AP, but I have no answer from technical help desk in the last 7 days.
APX 320X is currently supported only through Sophos Central. There is a known issue if there is a Sophos firewall between the access point and Central with wireless functionality enabled. This is…
Yes we had a TCPdump done as you will see in the support Case 04188787
We captured traffic for the time the AP was online, then it restarted.
Hey Gioceroni, Apologies for the delay caused in this case.I have notified the concerned team to update you on this case and take things further. Please feel free to drop me a PM for any queries related to this case.
Thank you DeveshM!
I hope they will soon solve the problem.I will keep you updated.