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Sophos wireless SSID frequently disconnecting and again connecting automatically few moments later .

Dear ALl ,

We are using 16 access points .Before All SSID was working fine but after Upgrading firmware latest firmware V18 , its stared the same issue which mentioned in subject line .Pls look into this asap its very urgent as here all users around 300 users are depended on Wireless Only.

Regards,

Prasenjit Tarai

9933108303

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0 emmosophos over 3 years ago

Hello Prasenjit,

Thank you for contacting the Sophos Community!

If this is urgent, please open a Case with Support to investigate this.

I would recommend you to check that you don't have any Space in your SSIDs as well as any letter with A diacritic (also diacritical mark, diacritical point, diacritical sign, or accent). IF you have this, please remove them!

To being Please submit in the Case ID the awed.log and the time when the issue occurs.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos over 3 years ago

Hello Prasentij,

Please provide the output of the following command!

console> system diagnostics show version-info

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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