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How to connect a AP after deletion

GernotMeyer over 6 years ago

Hi all,

after connecting an AP55 to an UTM 9.5 as a mesh AP I deleted it (unwanted).

Now it does not reappear in the pending APs list. What do I have to do to "reset" that AP that it is able to reconnect?

by the way: The light on the AP55 is always green...

Thanks for help

Gernot

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0 sachingurung over 6 years ago

Hi Gernot,

For AP55, if the LED is constant green, it is probably bricked and you must raise an RMA request to get it replaced by the Support team, if it is still under warranty.

Thanks,

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 sachingurung over 6 years ago

Hi Gernot,

For AP55, if the LED is constant green, it is probably bricked and you must raise an RMA request to get it replaced by the Support team, if it is still under warranty.

Thanks,

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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