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AV filtering causes websites not to load correctly

RichardPhillips

Hi,

An issue started yesterday whereby clients were not displaying websites correctly, (no images etc) and bringing up certificate revocation errors.

With the HTTP scanning turned off, all works fine.

No rules on the FW have been changed in weeks. I have carried out reboots this morning as well.

Currently HTTP scanning is off, but this is obviously not a good position to be in.

Box is XG430, running 15.01 MR2.

I have noticed that my box (well boxes as I have 2, one at each end of a vpn) that they are not updating AV etc. I know not to expect definitions daily etc, but these haven't updated in months. Also, when I do a firmware check on the boxes, I don't get any update either.

Any ideas?

Thanks,
Rich.



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  • 0 in reply to sachingurung

    Thanks.

    I do the update, and get the green banner at top saying its running, but nothing updates.

    I look in the log, and see up2date give this

    2016-09-29 11:30:37
    Up2Date
    FAILED
    -
    Failed to check for updates
    18029

    But I don't know where/how to get you more detailed log. Could you give me some more information?


    Thanks.

    Sophos XG Certified Administrator

  • 0 in reply to RichardPhillips

    Think its sorted. AV scanning is back on and its downloaded a load of updates, and can see MR3 firmware too. Not sure if I want/need to run MR3 yet, but I will settle for a system scanning AV.

    I am leaving it an hour to see what happens.

    I used this information from another post here https://community.sophos.com/products/xg-firewall/f/46/t/73626?pi394=3

    • In Main Menu choose:
      5. Device Management
      Then
      3. Advanced Shell.
      On command prompt type this command:
      mv /content/u2d/pattern /content/u2d/pattern.org
      This will rename the pattern file to pattern.org.
      Now update the pattern files with the GUI using System > Administration > Updates.
      Give the firewall some time to succeed the update process.

    Sophos XG Certified Administrator

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