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Discussions Cannot syncronize XG125w

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Cannot syncronize XG125w

TomojiNamiki over 8 years ago

Can anyone let me know please?

After updating the firmware to SFOS_15.01.0_MR-2-418, I succeeded registering the device, but then syncronization could not be done as per error.

"Device could not be syncronized, please contact support"

How can I proceed syncronization?

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0 sachingurung over 8 years ago

Hi,

Greetings.

Can you share some screenshots, I want to see the error page.

Thanks

Sachin Gurung

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 TomojiNamiki over 8 years ago in reply to sachingurung

Dear Sachin Gurung,

Hi. Thank you for the concern. This is the error screen appeared.

However, after "Register device" and re-tried Syncronization, I succeeded in resigering the unit and the name appeared on Mu Sophos> View Device menu.

So the issue has been solved now.

Anyway, thank you for the concern.
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