Sophos XG Software Deploment no USB Keyboard SFOS 20.0.2

Thanks for replying.

I'm on a home license (private account) for this device.
Don't think I can file a case.

Better use business account? No XGS yet but long time astaro user.

Hi Gerd Rehders1 ,

The case has been further escalated to GES, currently being investigated by dev - NC-143615.

Hi Mark,

Thank you for sharing the information. 

As an update, Gerd's case has been escalated with our GES. will post an update.

Hi,

As for the current update, the investigation is still ongoing with our GES/DEVs

May I bring this thread back to the top?

I am only getting the typical Sophos intermediate messages about my ticket case no 01926946, but nothing concrete is going on.
(The ticket is now 2 months old!)

Also the escalation to GES/DEVs does not seem to bring any progress.
Would someone from Sophos like to see what's going on?
BR Gerd

Hello,

The DEV team is still investigating the issue, so not many updates can be provided at this time.

I have, however, sent an internal email to see if a better update can be provided from DEV. 

Regards,