Remote IPSEC VPN Disconnections

Hello Sophos Community,

Is there any documentation or procedure to troubleshoot end user disconnection from our remote access IPsec VPN? I have been looking on how to look at the firewall logs but I couldn't finds anything usefull.

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[edited by: Raphael Alganes at 4:21 AM (GMT -7) on 21 Aug 2024]

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Vivek Jagad 3 months ago +1 verified

Hi Alejandro Riveros , Thank you for reaching out to the community, refer the - Troubleshoot remote access VPN , and Sophos Firewall: IPsec remote access VPN authentication fails . Additionally you can…

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+1 Vivek Jagad 3 months ago

Hi Alejandro Riveros ,

Thank you for reaching out to the community, refer the - Troubleshoot remote access VPN, and Sophos Firewall: IPsec remote access VPN authentication fails.

Additionally you can refer DOC - Remote access VPN.

Thanks & Regards,
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0 Alejandro Riveros 3 months ago in reply to Vivek Jagad

Hi Vivek!

Thanks for your answer! I applied and raised the re key time as the link said, do you know debug command can I used know what is causing the issue?
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0 Vivek Jagad 3 months ago in reply to Alejandro Riveros

Hi Alejandro Riveros .

Sure, #service strongswan:debug -ds nosync | REF - log file details.

Thanks & Regards,
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Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Vivek Jagad 3 months ago in reply to Alejandro Riveros

Hi Alejandro Riveros .

Sure, #service strongswan:debug -ds nosync | REF - log file details.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
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