Firewall

Hello,

Thank you for reaching the Sophos Community!

Are you using Sophos Access Points or different one? Check whether have you enabled SSID using strong security mode. If this is not enabled, you are likely to receive such alert on your windows.

APs are HP make Auroba and same APs are connected earlier with Cybroam Firewall. During that time no message/alert prompted.

Hello KYM 

Can you paste the error snapshot?

Hello,

Create firewall rule with the destination FQDN as connectivitycheck.gstatic.com.

can you elobrate it sir. iam not getting your point please.

Hello,

You need to create the firewall rule for the above domain and place it on top of it. Kindly watch below:

www.youtube.com/watch

Sir the problem was not resolved. after adding FQDN rule, the  Conitnue anyway via browser screen is appering and once we touch on the screen it directly connecting without asking login credentials.

My wifi works on capitive portal with predefined login credentials

Sir the problem was not resolved. after adding FQDN rule, the  Conitnue anyway via browser screen is appering and once we touch on the screen it directly connecting without asking login credentials.

My wifi works on capitive portal with predefined login credentials

Hello KYM 

I better suggest reaching to the support on toll free and raise the support ticket to take this further.

can you please share the contact numbers

Hi KYM,

On behalf of Mayur, kindly check the following link for the Support Hotline.

https://docs.sophos.com/support/help/en-us/contact/index.html

ticket raised sir

Hi KYM, 

Can you share the case also here. Thank you

Hi KYM,

My bad for not clarifying, can you share the Case ID here that was raised to Support so that we can monitor the case. 

07402534

Hi KYM,

Thank you for sharing. We will further monitor the case. As per the update, the case handler is seeking scheduled remote assistance.

Hi KYM,

Upon checking the case update, they seek your help if you need further assistance.