Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.



I have recently see my officesetup.exe installation blocked when I activated the app-filter based on this policy "Block generally unwanted apps" on my LAN TO WAN firewall rule.

This blocked was manifest juste after launch the officesetup.exe, the installation window be blocked on "Prepare your environnement". Sometimes blocked to the next step with the downloading window.

I not found any log during debug.

The cause categorie seems to be "File Transfert" categorie because when I allow this, the installation work instant.

My questions is:
- How I can debug this from logs ?

- Somebody already impacted by and soluce this ?

Thank you in advance for help.

Edited TAGs
[edited by: emmosophos at 5:02 PM (GMT -7) on 17 Jun 2024]
Parents Reply
  • Hello  ,

    The predefined "Block generally unwanted apps" Application filter policy has 'File Transfer' apps being denied in it by default, including several MS apps, so likely this is the cause of why you're having issues. 

    As Vivek suggested above, you can further check this under Log Viewer > Application Filter

    If you still want to use this predefined application filter, you can configure a new application filter using this as a template, then fine-tune the application filter to meet your requirements without your legitimate traffic being denied. 

    Hope this helps. Many thanks for your time and patience and thank you for choosing Sophos. 


    Raphael Alganes
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.