This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Captive Portal re-authenticating users when roaming to different Unifi Access Points

Good day,

Sophos Captive portal has been enabled at our site and works but we noticed that if users move around the premises and roam to a different access point, they would have to reauthenticate using the captive portal. I had even set the signout users to Never and configured the APs to all act as one via the controller. We currently utilize Unifi APs and Switches which are all managed via a single controller.

Here is my current configuration.

Does anyone have an idea what could be causing this?

Thank you.

This thread was automatically locked due to age.

Top Replies

Bharat J 5 months ago in reply to Temidayo Abayomi-Zannu +1 suggested

For tshoot keep DNS rule as below without any policy applied From iOS device,Press the “I” next to the wifi name, go to “configure DNS”, change it from automatic to manual, and type “8.8.8.4” into the…

Parents

0 Mayur Makvana 5 months ago

Hello Temidayo,

Thank you for reaching out to Sophos Community!

I suspect - user IP may have changed and which is why the captive portal would have appeared.

Could you please confirm whether the end user IP changed when roamed to another AP?

Mayur Makvana
Technical Account Manager | Global Customer Experience
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 Temidayo Abayomi-Zannu 5 months ago in reply to Mayur Makvana

Thank you for the feedback.
Sophos is actually the DHCP server for the network. The IP addresses are still the same.
The switches and AP's only enable wireless and LAN connectivity.
Regards.
Cancel
Vote Up 0 Vote Down

Cancel
0 Mayur Makvana 5 months ago in reply to Temidayo Abayomi-Zannu

Hello Temidayo,

I suggest raising the support case to investigate it further. Also share the case ID, hence we can share appropriate steps and collect the logs.

Mayur Makvana
Technical Account Manager | Global Customer Experience
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Mayur Makvana 5 months ago in reply to Temidayo Abayomi-Zannu

Hello Temidayo,

I suggest raising the support case to investigate it further. Also share the case ID, hence we can share appropriate steps and collect the logs.

Mayur Makvana
Technical Account Manager | Global Customer Experience
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 Temidayo Abayomi-Zannu 5 months ago in reply to Mayur Makvana

This is noted.
Thank you.
Cancel
Vote Up 0 Vote Down

Cancel