Sophos SSL VPN issue on 2.3 version - Case 07368183

Question

Case is not resolved. Please open the case. 
 
 Sophos team has migrated cyberoam to Sophos firewall & Its working properly from last 3years with Cyberaom certificate which expiry is 2036. 
 
 The issue is Sophos connect 2.3 is not working but 2.2 & 2.1 version is working proeprly. 
 
 The issue is in Sophos connect 2.3 version not in certificates. If the issue in the certificate then why its working in 2.2 and 2.1 version. 
 
 That means you guys have not updated everything in 2.3 version & even not informed to customer of your firmware update documentation. 
 
 I have logged the ticket & you guys told me regenerate the certificate but its not easy for me.. More than 100 users are connected with Sophos connect SSL VPN. 
 If I will regenerate the certificate then I will have to install VPN configuration on all the system again which is not possible for me to attend all the users. 
 
 Its Sophso responsibility to resolve the customer issue on Sophos 2.3 version instead of change whole certificate... 2.3 version is not compatible with certificate. 
 
 We are not ready to change sophos certificate because of expiry is 2036. Please involve your senior team and solve the issue. 
 
 Thanks 
 Umesh

emmosophos · Accepted Answer

Hello Community, 
 An advisory has been published on this issue, along with the workaround. 
 https://support.sophos.com/support/s/article/KB-000046133?language=en_US 
 Regards,

Giridhar Katti · Answer

Hi umesh prajapati - We have made a note of this issue and there's a plan to fix this in the upcoming MR. 
 Thanks.

Vishal_R · Answer

Hi umesh prajapati Thank you for sharing the case details with us. I reviewed the error observed while connecting with SSL VPN with Sophos connect 2.3 and your reported issue is getting matched with an existing open investigation "NCL-1852" where Dev is investigating a similar kind of situation reported to us.

A new Support case 07393422 has been raised for this to work on it and to collect the required logs to review it and to confirm whether your situation matches with the above ID or not. One of our Support engineers will connect with you on the case to work further on this.

Rest assured I will personally keep an eye on the progress of the new case.

Sophos SSL VPN issue on 2.3 version - Case 07368183

Top Replies