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Backup Restore is not applied on an XGS 3300

I have an XGS 3300, SW 19.5.3 with a problem, so I backed up the settings and am trying to restore it on another XGS 3300, SW 19.5.4.

Apparently the restoration happens without problems, it goes from 1 to 100% without errors, then the equipment restarts, but nothing has changed in the settings.

I've already tried with three different backup files, but the result is the same.

Any idea ?

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IvanildoGalvão 3 months ago +1

So far, no solution from Sophos. Just the recommendation to perform a re-image, but I refuse to believe that this is the solution, after all the equipment is new, just taken out of the box. The fact…

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0 Erick Jan 3 months ago

Hi,

Thank you for reaching out to Sophos Community.

I recommend checking the CSC.log/applog to further investigate, which might assist us in determining the issue. If no logs are found, kindly reach out to Sophos Support to create a case.

For reference, kindly see Log File Details.

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 Vivek Jagad 3 months ago in reply to Erick Jan

On addition with what Erick Jan said, please share the migration.log too, and for better assistance also request you to log a service request, so that we can help expedite the resolution...

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0 IvanildoGalvão 3 months ago in reply to Vivek Jagad

Sophos support asked to perform a reimage on the new device with version 19.5.3, which is the same version as the device where I made the backup.

But there are no conditions, the equipment is a little far away, I'm working remotely, it's new equipment, it arrived last week.
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0 IvanildoGalvão 3 months ago in reply to Vivek Jagad

Sophos support asked to perform a reimage on the new device with version 19.5.3, which is the same version as the device where I made the backup.

But there are no conditions, the equipment is a little far away, I'm working remotely, it's new equipment, it arrived last week.
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