Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.
We have activated the blocking function when someone had too many failed logins.
While this is quite useful to block unwanted third-party login attempts, we sometimes have our own VPN users which fail to enter their password correctly or the TOTP.
Is there a way to manually unblock them? We have set the blocking period quite high, so they are calling us to ask why they can't log in to VPN.
Best regards
Hi Sophos User5928 Unfortunately as of now no way to manually unblock them. However, to accommodate the above-reported situation you may define the number of attempts as somewhat high like 4-5 if it is set to 1 or 2 (low) value as that will certainly help avoid block issues for genuine VPN users.
Regards,
Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'Verify Answer' link.
Hi Sophos User5928 Unfortunately as of now no way to manually unblock them. However, to accommodate the above-reported situation you may define the number of attempts as somewhat high like 4-5 if it is set to 1 or 2 (low) value as that will certainly help avoid block issues for genuine VPN users.
Regards,
Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'Verify Answer' link.
