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Connected to Sophos VPN has Internet but can't ping anything it always show ("Request Time out")

there is internet before and after connecting vpn but every time I ping anything the result is always "Request time out". however after conecting to vpn the internet is slowing and cant ping servers Help me to fix this.

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0 Erick Jan 9 months ago
Hi Apo Lakay,

Thank you for reaching out to Sophos Community.

Have you allowed the Ping on the Device Access for VPN?

Device Access

What does the log viewer indicate upon probing?

Also, Can I inquire what specific type of VPN you’re using?

For slow speed, kindly try to check the following, which might assist.

Sophos Firewall: Troubleshoot VPN speed
Erick Jan
Community Support Engineer | Sophos Technical Support
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0 Apo Lakay 9 months ago in reply to Erick Jan

We are using IPsec sir
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0 Apo Lakay 9 months ago in reply to Erick Jan

We are using IPsec sir
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0 Erick Jan 9 months ago in reply to Apo Lakay

Hi Apo Lakay,

Thank you for the information, additional query, IPsec VPN remote or Site-to-site? just clarifying,

For the Ping issue, do the initial troubleshooting.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Apo Lakay 9 months ago in reply to Erick Jan

site to site sir
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