Connected to Sophos VPN has Internet but can't ping anything it always show ("Request Time out")

Hi Apo Lakay,

Thank you for reaching out to Sophos Community.

Have you allowed the Ping on the Device Access for VPN?

• Device Access

What does the log viewer indicate upon probing?

Also, Can I inquire what specific type of VPN you’re using? 

For slow speed, kindly try to check the following, which might assist.

•  Sophos Firewall: Troubleshoot VPN speed 

Hi Apo Lakay,

Thank you for reaching out to Sophos Community.

Have you allowed the Ping on the Device Access for VPN?

• Device Access

What does the log viewer indicate upon probing?

Also, Can I inquire what specific type of VPN you’re using? 

For slow speed, kindly try to check the following, which might assist.

•  Sophos Firewall: Troubleshoot VPN speed 

We are using IPsec sir

Hi Apo Lakay,

Thank you for the information, additional query, IPsec VPN remote or Site-to-site? just clarifying,

For the Ping issue, do the initial troubleshooting.

site to site sir