Unable to connect sophos ssl vpn with my broadband connection

Hi Chethan,

Thank you for reaching out to Sophos Community.

To verify, what kind of VPN(IPsec Remote or SSL VPN Remote) are you using?

Kindly check the VPN logs and do a packet capture comparing the two traffic.

Also, verify your VPN ports and check if they’re closed/blocked with your service provider.

The default ports are the following.

Ipsec: UDP500 and UDP4500

SSLVPN: TCP/UDP Default 8443

You may check the following Techvids

• Configure IPsec and SSL VPN Remote Access

Hi Chethan,

Thank you for reaching out to Sophos Community.

To verify, what kind of VPN(IPsec Remote or SSL VPN Remote) are you using?

Kindly check the VPN logs and do a packet capture comparing the two traffic.

Also, verify your VPN ports and check if they’re closed/blocked with your service provider.

The default ports are the following.

Ipsec: UDP500 and UDP4500

SSLVPN: TCP/UDP Default 8443

You may check the following Techvids

• Configure IPsec and SSL VPN Remote Access

Hi We are using SSL VPN and logs captured in firewall while VPN is connected with mobile internet, and not captured while its connected with broadband