Nothing happens when typing in credentials for User Portal

Hi Louis,

Thank you for reaching out to Sophos Community.

Have you tried to use any how-to videos, documentation, Sophos Assistant, or KBA to try to check the issue?

Kindly check the log viewer for any details that might assist us.

• Log Viewer

Hi Louis,

Thank you for reaching out to Sophos Community.

You may wants to collect the HAR file while performing the login to see what parameters it goes through.

Collect tcpdump using below to review packet capture on source IP.

support.sophos.com/.../KB-000037007

Add the access_server service in debug and collect the logs while reproducing the issue.

You may use the below command from the advance shell to add the service in debugging and next command to collect live logs.

service access_server:debug -ds nosync

tail -f /log/access_server.log

Share access_server,HAR file and PCAP file here to review it further or better to raise the support case to investigate it further.