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Sophos Connect client appends DNS addresses instead of replacing them

K-M 8 months ago

If someone also has the problem that the Sophos Connect client doesn't replace the DNS addresses then you've found a bug:

"This is known to the Sophos Dev team and is going to be fixed with Sophos Connect 2.3 with ID NCL-1383"

If you have a client automation tool you could fix it via something like this:

Get-NetAdapter -InterfaceDescription 'Sophos TAP Adapter' | Set-DnsClientServerAddress -ResetServerAddresses

Will set it back to DHCP. To fix it within the same task this command could help you:

Get-NetAdapter -InterfaceDescription 'Sophos TAP Adapter' | Set-DnsClientServerAddress -ServerAddresses ("%DNS_SERVER_1%","%DNS_SERVER_2%")

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0 Vishal_R 8 months ago

Hi K-M Thank you for sharing the workaround steps for the Community user's reference.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
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0 Erick Jan 8 months ago

Hi K-M,

Thank you for reaching out to Sophos Community and for sharing the workaround.

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 Strini Naidoo1 6 months ago

Hi, We are experiencing somewhat of a similar issue, most of the windows 11 machine work fine , except for 2 or 3 random machines. when connecting the sophos connect client, it does not show connected , only the connect but appears. but when client connects when viewing from the firewall and the user can ping all the services and access all the apps. the problem is , that the client shows that it is not connected. removing and re-installing works for 2 weeks ,and the problem occurs again. shows connect , but the vpn is active and working.

SJ
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0 Erick Jan 6 months ago in reply to Strini Naidoo1
Hi Strini,

For clearer visibility, I recommend posting a reply on the following post you've created with the same content. Thank you for understanding.

Windows 11 Sophos Connect client show disconnected but is connected.
Erick Jan
Community Support Engineer | Sophos Technical Support
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