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Sophos fire wall Dual stack Control Center/system interfaces WAN link manager is red why not green?

Hi All,

I recently added IPv6 support to XG FW and something says not right. I have pubic v6 address on WAN link, 2 private ranges on LAN and DMZ . I am using router advertisement for IPv6. The FW rules show traffic on v6 both directions, The v6 test web sites give it 10/10 pass (https://test-ipv6.com/). 1/2 my traffic volume in reports is v6. It all works great.!

However the gateway and interfaces turned red after I set this up and persist today, is it really broken? seems fine to me. Thoughts anyone?

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Top Replies

LuCar Toni 10 months ago in reply to wilspin +1 suggested

Click on the starlink, and change the monitoring option. The firewall will try to reach out to the health check client and if this is not reachable (the gateway) then it will be shown as red.

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0 emmosophos 10 months ago

Hello Daniel,

Thank you for contacting the Sophos Community.

What IP are the interfaces Pinging if you go to the WAN Link Manager? In order for this to change from RED to Green, it has to hear back from the IP being Pinged, if it doesn't then the interface turns RED.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 wilspin 10 months ago in reply to emmosophos

Hey Emmanuel,

Ping does not work for IPv6, that is why we have red. The result is blank with OK button, no verbose at all.Wan link manager is pinging the default gateway (GW) on my router. This is a DHCP generated setting from the router. this is the same GW address used by all machines connected to this router. They all can ping the GW but not Sophos FW. BTW the IP is a link-local address, (FE80:::) I suspect that is not liked by FW.
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0 rfcat_vk 10 months ago in reply to wilspin

Hi,

the link local address is usually the destination gateway address. Please post a copy of your WAN manager settings?

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 wilspin 10 months ago in reply to rfcat_vk

here:
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0 LuCar Toni 10 months ago in reply to wilspin

Click on the starlink, and change the monitoring option. The firewall will try to reach out to the health check client and if this is not reachable (the gateway) then it will be shown as red.

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0 wilspin 10 months ago in reply to LuCar Toni

Yes I tried changing that option, did not solve anything. The question is why is it not reachable? The IPv4 gateway is fine. Lots of traffic on both. How can I have v6 traffic if the gateway is not available? Clearly it is. Just not to that management tool.
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0 rfcat_vk 10 months ago in reply to wilspin

Maybe the starlink is not setup to respond to ping?

In that case change the ping test to your local interface and try access again.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 rfcat_vk 10 months ago in reply to wilspin

Maybe the starlink is not setup to respond to ping?

In that case change the ping test to your local interface and try access again.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 wilspin 10 months ago in reply to rfcat_vk

quote from above;'

this is the same GW address used by all machines connected to this router. They all can ping the GW
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0 rfcat_vk 10 months ago in reply to wilspin

Edit and save your WAN link interface, otherwise try a restart of the XG. There are a number of older threads on a similar vain.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 LuCar Toni 10 months ago in reply to wilspin

Please show us the gateway, which is selected there and a proof, you can ping it from the SFOS firewall. Because this is most likely the case, the firewall cannot reach the gateway via ICMP.

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0 wilspin 10 months ago in reply to LuCar Toni

I can only ping from other devices not Sophos firewall that is the complaint.
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0 wilspin 10 months ago in reply to rfcat_vk

Yes I read those threads, tried the remedies to no avail.
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0 wilspin 10 months ago in reply to LuCar Toni

And remember IPv6 is fully functional!
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