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Cannot upload 19.5 on XGS 126

AlexanderPoettinger

I've tried today to upload 19.5 to two XG 126 firewalls.

Both don't accept the fimrware.

Upload works, file validation works but applying the firmware does not work.

Both firewalls run 19.0.1-365.

Both have been restarted.



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  • 0

    Hello Alexander,

    there are two different versions of the firmware: the first one is for XG-appliances: HW-19.5.0_GA.SF300-197.sig

    The second is for XGS-appliances: HW-19.5.0_GA.SF310-197.sig.

    I had exactly your symptoms, when I was trying to apply the wrong firmware version to an XG.

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to PhilippRusch

    I downloaded it straight from the MySophos Portal for my firewall.
    But I actually got a totally different file: VI-19.5.0_GA.AZU-197.sig
    Now that I really look at the file name, I realise, that Sophos has presented me with the version for the virtual installation on my XGS 126 portal.

    Therefore an error of the Sophos portal.

    I'll grab the right download from the webpage with all the firmware versions.

    Alexander Poettinger

    Sophos Certified Architect - XG
    Sophos Certified Technician - XG
    Sophos Certified Engineer - UTM

    xame gmbh
    Sophos Gold Partner

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  • 0 in reply to PhilippRusch

    I downloaded it straight from the MySophos Portal for my firewall.
    But I actually got a totally different file: VI-19.5.0_GA.AZU-197.sig
    Now that I really look at the file name, I realise, that Sophos has presented me with the version for the virtual installation on my XGS 126 portal.

    Therefore an error of the Sophos portal.

    I'll grab the right download from the webpage with all the firmware versions.

    Alexander Poettinger

    Sophos Certified Architect - XG
    Sophos Certified Technician - XG
    Sophos Certified Engineer - UTM

    xame gmbh
    Sophos Gold Partner

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