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Cannot upload 19.5 on XGS 126

AlexanderPoettinger over 1 year ago

I've tried today to upload 19.5 to two XG 126 firewalls.

Both don't accept the fimrware.

Upload works, file validation works but applying the firmware does not work.

Both firewalls run 19.0.1-365.

Both have been restarted.

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PhilippRusch over 1 year ago +2 suggested

Hello Alexander, there are two different versions of the firmware: the first one is for XG-appliances: HW-19.5.0_GA. SF300 -197.sig The second is for XGS-appliances: HW-19.5.0_GA. SF310 -197.sig. …

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0 PhilippRusch over 1 year ago

Hello Alexander,

there are two different versions of the firmware: the first one is for XG-appliances: HW-19.5.0_GA.SF300-197.sig

The second is for XGS-appliances: HW-19.5.0_GA.SF310-197.sig.

I had exactly your symptoms, when I was trying to apply the wrong firmware version to an XG.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 AlexanderPoettinger over 1 year ago in reply to PhilippRusch

I downloaded it straight from the MySophos Portal for my firewall.
But I actually got a totally different file: VI-19.5.0_GA.AZU-197.sig
Now that I really look at the file name, I realise, that Sophos has presented me with the version for the virtual installation on my XGS 126 portal.

Therefore an error of the Sophos portal.

I'll grab the right download from the webpage with all the firmware versions.

Alexander Poettinger

Sophos Certified Architect - XG
Sophos Certified Technician - XG
Sophos Certified Engineer - UTM

xame gmbh
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0 Vivek Jagad over 1 year ago in reply to AlexanderPoettinger

Thank you for the update, glad it help you narrow down the issue AlexanderPoettinger

Thanks & Regards,
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0 PhilippRusch over 1 year ago in reply to AlexanderPoettinger

Hello Alexander,

this link will help you: https://download.sophos.com/firmware/HW/index.html

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 AlexanderPoettinger over 1 year ago in reply to PhilippRusch

Thanks, Have already the upper level link to all the softwares:
support.sophos.com/.../KB-000043162

Alexander Poettinger

Sophos Certified Architect - XG
Sophos Certified Technician - XG
Sophos Certified Engineer - UTM

xame gmbh
Sophos Gold Partner
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0 AlexanderPoettinger over 1 year ago in reply to PhilippRusch

Thanks, Have already the upper level link to all the softwares:
support.sophos.com/.../KB-000043162

Alexander Poettinger

Sophos Certified Architect - XG
Sophos Certified Technician - XG
Sophos Certified Engineer - UTM

xame gmbh
Sophos Gold Partner
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