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XG L2TP VPN Disconnection Notification

I typically connect to multiple XG firewalls using a L2TP connection. Issue is when I disconnect I get an email alert that the session was terminated (I know, I terminated the connection). As an MSP, I get alerts for a lot of things, and this seems entirely unnecessary. The thing is, in the XG's...System Services...Notification List section there is a sub-section for controlling notifications on various VPN activities:

There is no option for controlling notifications for L2TP - IPSec connections, and apparently the options for SSL VPN are not covering these.
Seems that there needs to be additional options for L2TP and IPSec connections. I have spoken with support in the past and it became a dead end. Can't remember if Sophos has a place for feature requests where I can add it an wait years for it never to be implemented.

Getting these alerts is unnecessary and annoying, and just adds to the noise.


I did find this article that provides info that Sophos has re-vamped there Ideas submission process:

Doesn't give much info on how to submit these in the Community, but I used the Feedback option directly in the XG to submit my request.


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  • The feedback button is the way to go now.

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

  • Hello Lonnie,

    Thank you for contacting the Sophos Community.

    Additionally to requesting the Feature Request via the "Feedback" option within the product, since you’re a Partner, I would recommend you to reach out to your Sales Engineer/Sales Representative/Account Manager, so they take your idea and input it directly into the system.

    I have sent an email to your Account Manager as well related to this.


    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.