Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Firewall Connection Lost in Sophos Central

Ahmed Fahmy1

Dears

I facing problem to manage my firewall from Sophos central as error below

The firewall is not responding to the login request as fast as expected. Please wait a while and try again, or check that the firewall is not experiencing any internet connectivity issues.

Note : Wan Link is up & internet is good 



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  • 0 in reply to Vishal_R

    Thanks for that update.

    just sent new logs and a dump to Sophos Support FTP.

    2022-10-18 12:19:24Z INFO central-connect[20545]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:19:24Z INFO central-connect[20545]:271 main:: -  got response of poll for SSO. Status: connected backupExpected:
2022-10-18 12:19:55Z INFO central-connect[21978]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:19:55Z INFO central-connect[21978]:271 main:: -  got response of poll for SSO. Status: connected backupExpected:
2022-10-18 12:20:25Z INFO central-connect[23376]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:20:30Z INFO central-connect[23376]:271 main:: -  got response of poll for SSO. Status: connected backupExpected:
2022-10-18 12:21:01Z INFO central-connect[24943]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:21:01Z INFO central-connect[24943]:271 main:: -  got response of poll for SSO. Status: connected backupExpected:
2022-10-18 12:21:31Z INFO central-connect[26263]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:21:31Z INFO central-connect[26263]:271 main:: -  got response of poll for SSO. Status: connected backupExpected:
2022-10-18 12:22:02Z INFO central-connect[30773]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:22:02Z INFO central-connect[30773]:271 main:: -  got response of poll for SSO. Status: connected backupExpected:
2022-10-18 12:22:32Z INFO central-connect[32629]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:22:32Z INFO central-connect[32629]:271 main:: -  got response of poll for SSO. Status: connected backupExpected:
2022-10-18 12:23:03Z INFO central-connect[1374]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:23:03Z INFO central-connect[1374]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:23:04Z INFO central-connect[1433]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:23:04Z INFO central-connect[1433]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:23:35Z INFO central-connect[3009]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:23:35Z INFO central-connect[3009]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:24:06Z INFO central-connect[4461]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:24:06Z INFO central-connect[4461]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:24:37Z INFO central-connect[5889]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:24:41Z INFO central-connect[5889]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:25:13Z INFO central-connect[7571]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:25:13Z INFO central-connect[7571]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:25:44Z INFO central-connect[8937]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:25:44Z INFO central-connect[8937]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:26:14Z INFO central-connect[10387]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:26:15Z INFO central-connect[10387]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:26:45Z INFO central-connect[11746]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:26:45Z INFO central-connect[11746]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:27:16Z INFO central-connect[13274]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:27:16Z INFO central-connect[13274]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:27:47Z INFO central-connect[14600]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:27:47Z INFO central-connect[14600]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:28:17Z INFO central-connect[15870]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:28:18Z INFO central-connect[15870]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:28:48Z INFO central-connect[17888]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:28:48Z INFO central-connect[17888]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:29:19Z INFO central-connect[19254]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:29:19Z INFO central-connect[19254]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:29:50Z INFO central-connect[20658]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:29:50Z INFO central-connect[20658]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:30:20Z INFO central-connect[22365]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:30:20Z INFO central-connect[22365]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:30:51Z INFO central-connect[23628]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:30:51Z INFO central-connect[23628]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:31:22Z INFO central-connect[24991]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:31:22Z INFO central-connect[24991]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:31:54Z INFO central-connect[26436]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:31:54Z INFO central-connect[26436]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:32:25Z INFO central-connect[27961]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:32:25Z INFO central-connect[27961]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:32:56Z INFO central-connect[28933]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:33:01Z INFO central-connect[28933]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:33:32Z INFO central-connect[30542]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:33:32Z INFO central-connect[30542]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:34:03Z INFO central-connect[31979]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:34:03Z INFO central-connect[31979]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:34:34Z INFO central-connect[1010]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:34:34Z INFO central-connect[1010]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:35:05Z INFO central-connect[2411]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:35:05Z INFO central-connect[2411]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:35:36Z INFO central-connect[3863]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:35:37Z INFO central-connect[3863]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:36:08Z INFO central-connect[5131]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:36:08Z INFO central-connect[5131]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:36:39Z INFO central-connect[6537]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:36:39Z INFO central-connect[6537]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-18 12:37:10Z INFO central-connect[10049]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:37:10Z INFO central-connect[10049]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:

  • 0 in reply to LHerzog

    Development has worked on a fix. They're asking us to monitor the issue, I will get back to them if the issue persists.

  • +1

    Hello Community,

    The issue is marked as Fix as of 8:00am PT, 5:00pm CEST.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos

    It happened again today, 7 times for 3 different customers in the last hour.

  • 0 in reply to David3121

    All Central-01 (Frankfurt)? 

    __________________________________________________________________________________________________________________

  • 0 in reply to David3121

    Same issue here with our auxillary firewall. 

  • 0 in reply to David3121

    I can confirm, several customers, all within Germany. I updated the case

  • 0 in reply to David3121

    Problem is not fixed, several Customers within Central Frankfurt

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