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Firewall Connection Lost in Sophos Central

Ahmed Fahmy1

Dears

I facing problem to manage my firewall from Sophos central as error below

The firewall is not responding to the login request as fast as expected. Please wait a while and try again, or check that the firewall is not experiencing any internet connectivity issues.

Note : Wan Link is up & internet is good 



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  • 0 in reply to LuCar Toni

    Hi Lucar,

    it`s not fixed.

    Our Case ID 05794975 

    BR Gerd

  • 0 in reply to Gerd Rehders1

    same here.

    Received a bunch of alert mail, this morning again. Firewalls still showing as disconnected in log.

    2022-10-19 08:51:41Z INFO central-connect[23154]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-19 08:51:41Z INFO central-connect[23154]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-19 08:52:11Z INFO central-connect[24424]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-19 08:52:11Z INFO central-connect[24424]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:

    "got response of poll for SSO. Status: disconnected" logged permanently.

    Should be connected, I guess. At least yesterday there  were some lines showing connected.

    2022-10-18 12:20:25Z INFO central-connect[23376]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:20:30Z INFO central-connect[23376]:271 main:: -  got response of poll for SSO. Status: connected backupExpected:

  • 0 in reply to LHerzog

    The poll request is for SSO. Essentially if you want to login to the firewall from Central (SSO), the firewall will poll this request (Therefore you see this 1/6 attempt to login). This should not be related to the issue you are seeing here. 

    In log viewer / Central audit you should see somebody using the SSO on 12:20 (UTC+0) for this firewall. 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    yes, it was me yesterday. Thanks for pointing that out. So SSO here is for active remote administration from Central.

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