User could not be registered in Authentication

Hello there,

Thank you for contacting the Sophos Community.

Most likely, the issue is related to the Encryption not being initialized on the box.

Can you run the following command from the Advanced Shell (5>3)

# nsgenc status

And provide the output.

Also, make sure if this box is new, that you are setting the Secure Storage Master Key when prompted for ti.

Regards,

Hi Emmanuel,

Thanks for your reply.
Please refer as below and provide suggestion.

# nsgenc status

I had tried to reset secure storage master key, but But there is no option for me to choose.

Any information that you can give me about the next steps would be greatly appreciated.

Look forward to hearing from you soon.

Best Regards,

Tim Lin

Hi Emmanuel,

Thanks for your reply.
Please refer as below and provide suggestion.

# nsgenc status

I had tried to reset secure storage master key, but But there is no option for me to choose.

Any information that you can give me about the next steps would be greatly appreciated.

Look forward to hearing from you soon.

Best Regards,

Tim Lin

Hello Ting-An Lin,

Please refer the following doc to reset SSMK: https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/CommandLineHelp/SystemSettings/ResetSSMK/index.html

Hi Everyone,

It's solved!

I referred the following doc to solved, thank you very much everyone.

https://support.sophos.com/support/s/article/KB-000042516?language=en_US

Best Regards,

Tim Lin