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Heartbeat issues as per Resolved Advisory notice

Hi,

I have been receiving e-mails from Sophos advising one or more of my XGs does not have current version. So, today I decided to investigate further.

1/. a brand new XG115w with the latest version of the software according to the notice still has the issue.

2/, after upgrading the XG115w to v19 EAP 2 the issue is still present.

3/. the instructions in the Resolved Advisory do not work on Safari using an Apple keyboard, I get full control of the volume of the speakers.

So, please advise how to fix the issue?

Ian

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Ryan Partington over 2 years ago in reply to rfcat_vk +1 suggested

ahh yeah, I've had these in the past. Sure the fix was running some commands at the advanced shell that rejigs things. I've just checked the article link I received from Sophos but it's 404 now, I did…

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0 rfcat_vk over 2 years ago

Another notice arrived today. Please provide a fix.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 Ryan Partington over 2 years ago in reply to rfcat_vk

can you share contents of email?

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0 rfcat_vk over 2 years ago in reply to Ryan Partington

certainly.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 Ryan Partington over 2 years ago in reply to rfcat_vk
ahh yeah, I've had these in the past. Sure the fix was running some commands at the advanced shell that rejigs things. I've just checked the article link I received from Sophos but it's 404 now, I did find some notes to check the expiry here, may or may not be relevant:

Connect to the SSH CLI shell

select 5 then 3

type /conf/certificate/internalcas

openssl x509 -in ./cloud-ca.crt -text -noout
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0 rfcat_vk over 2 years ago in reply to Ryan Partington

Hi Ryan,

thank you for the suggestion, but failed as per below.

The link is below.

the resolved notice

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 Ryan Partington over 2 years ago in reply to rfcat_vk

did you cd first? those instructions were not the best, just a copy paste I'd had from Sophos

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0 rfcat_vk over 2 years ago in reply to Ryan Partington

Hi Ryan

a little bit of ls here and there identified the correct directory.. My CA looks exactly like yours without examining every line.

Yes, the error still exists.

I have this error on every version of software on the xg115w including from a fresh install after reset was applied.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 Ryan Partington over 2 years ago in reply to rfcat_vk

sorry i'm out of ideas, it's nothing obvious

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0 LuCar Toni over 2 years ago in reply to Ryan Partington

Check heartbeatd.log and hbtrust.log Do you see any issues while this message is generated?

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0 LuCar Toni over 2 years ago in reply to Ryan Partington

Check heartbeatd.log and hbtrust.log Do you see any issues while this message is generated?

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0 rfcat_vk over 2 years ago in reply to LuCar Toni

HI,

the heartbeat.log does not have any entries after the 7th Feb whereas the hbtrust.log has entries for yesterday.

I suspect I will have to delete the XG115w from central and add it again as has been done a number of times, but seeing there are two entries for the same licence which could be causing some of the issues this time.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 LuCar Toni over 2 years ago in reply to rfcat_vk

Seems like the firewall is not able to request the new certificate. Did you rejoin Central already?

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0 rfcat_vk over 2 years ago in reply to LuCar Toni

I have done this a number of times with the same fat; result each time. This is on two different XG, one software and one hardware.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 rfcat_vk over 2 years ago in reply to LuCar Toni

By process of elimination, the issue has to be with my CM account, so how do I fix that delete the accountant start again?

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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