This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Heartbeat issues as per Resolved Advisory notice

Hi,

I have been receiving e-mails from Sophos advising one or more of my XGs does not have current version. So, today I decided to investigate further.

1/. a brand new XG115w with the latest version of the software according to the notice still has the issue.

2/, after upgrading the XG115w to v19 EAP 2 the issue is still present.

3/. the instructions in the Resolved Advisory do not work on Safari using an Apple keyboard, I get full control of the volume of the speakers.

So, please advise how to fix the issue?

Ian

This thread was automatically locked due to age.

Top Replies

Ryan Partington over 2 years ago in reply to rfcat_vk +1 suggested

ahh yeah, I've had these in the past. Sure the fix was running some commands at the advanced shell that rejigs things. I've just checked the article link I received from Sophos but it's 404 now, I did…

0 rfcat_vk over 2 years ago

Another notice arrived today. Please provide a fix.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 Ryan Partington over 2 years ago in reply to rfcat_vk

can you share contents of email?

------------------------------------------------

worlds number one free ICMP monitoring platform: https://pinescore.com
Cancel
Vote Up 0 Vote Down

Cancel
0 rfcat_vk over 2 years ago in reply to Ryan Partington

certainly.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 Ryan Partington over 2 years ago in reply to rfcat_vk
ahh yeah, I've had these in the past. Sure the fix was running some commands at the advanced shell that rejigs things. I've just checked the article link I received from Sophos but it's 404 now, I did find some notes to check the expiry here, may or may not be relevant:

Connect to the SSH CLI shell

select 5 then 3

type /conf/certificate/internalcas

openssl x509 -in ./cloud-ca.crt -text -noout
------------------------------------------------

worlds number one free ICMP monitoring platform: https://pinescore.com
Cancel
Vote Up +1 Vote Down

Cancel
0 rfcat_vk over 2 years ago in reply to Ryan Partington

Hi Ryan,

thank you for the suggestion, but failed as per below.

The link is below.

the resolved notice

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 Ryan Partington over 2 years ago in reply to rfcat_vk

did you cd first? those instructions were not the best, just a copy paste I'd had from Sophos

------------------------------------------------

worlds number one free ICMP monitoring platform: https://pinescore.com
Cancel
Vote Up 0 Vote Down

Cancel
0 rfcat_vk over 2 years ago in reply to Ryan Partington

Hi Ryan

a little bit of ls here and there identified the correct directory.. My CA looks exactly like yours without examining every line.

Yes, the error still exists.

I have this error on every version of software on the xg115w including from a fresh install after reset was applied.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 Ryan Partington over 2 years ago in reply to rfcat_vk

sorry i'm out of ideas, it's nothing obvious

------------------------------------------------

worlds number one free ICMP monitoring platform: https://pinescore.com
Cancel
Vote Up 0 Vote Down

Cancel
0 LuCar Toni over 2 years ago in reply to Ryan Partington

Check heartbeatd.log and hbtrust.log Do you see any issues while this message is generated?

__________________________________________________________________________________________________________________
Cancel
Vote Up 0 Vote Down

Cancel
0 rfcat_vk over 2 years ago in reply to LuCar Toni

HI,

the heartbeat.log does not have any entries after the 7th Feb whereas the hbtrust.log has entries for yesterday.

I suspect I will have to delete the XG115w from central and add it again as has been done a number of times, but seeing there are two entries for the same licence which could be causing some of the issues this time.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel