Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Thread Info
  • State Verified Answer
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 14 replies
  • Subscribers 43 subscribers
  • Views 10426 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Heartbeat trial ended - Services status is dead and red icon -UPDATE

David Moro

OLD THREAD ON 

community.sophos.com/.../304532

I have tried Security Heartbeat for 30 days and now the trial period expired. On dashboard the service icon is red and clicking it brings me to System Dashboard menu where "heartbeat service status says dead".



This thread was automatically locked due to age.
Parents
  • +1

    Hi, this is the service error,

    If you try to do service -S on advanced shell you'll see this

    if you don't need heartbeat just try to restart the service with

    service heartbeat:restart -ds nosync

    this command set heartbeat service as UNREGISTERED so it'll fix the red icon problem.

    Now the service would look like this

    And the problem seems to be fixed after reloading WebGui

    I hope I've been helpful

    Yours Truly

    ----------------

    Dmoro

  • 0 in reply to David Moro

    Hi,

    thank you for that fix. I went to try your solution on my V19 EAP but I don't have access to the advanced shell. So stuck with a red service failure flag.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    I've done it also on v19 EAP... why don't you have access to advanced shell

Reply Children
Unfiltered HTML