How to change the default OTP Account Name for Authenticator connections

Hi All,

Currently when a user scans a QR code for their Authenticator app, as part of our VPN provision, the Account Name for the XG VPN is set to three letters, which appears to be the acronym for our business/domain.

Is there any way to change this from 'ABC' to 'Brand Name VPN', or something along those lines? I've had a look around but couldn't find it in the interface, nor anywhere in the Sophos KB's. I know they can be renamed in whichever Authenticator app afterwards, but this is just an extra step we'd like to avoid.


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[edited by: emmosophos at 11:31 PM (GMT -7) on 13 Oct 2021]
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  • Hi Emmo.

    In the Sophos Authenticator app this appears as simply 'user@domain.tld.tld', although below it does say 'Sophos SFOS'. In any other Authenticator app, like Microsoft's Microsoft Authenticator, it states simply 'domain' - which is our preferred Authenticator app. Perhaps this is expected, but sadly doesn't make it easy for our users who have to easily identify multiple MFA products within a list which is used for their VPN.

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