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Custom reports odd behavior

Hi to all,

In custom reports I have a odd behavior. Hope I can explain well, english is not my native language.

Firewall version: SFVH (SFOS 18.5.1 MR-1-Build326)

Local reports: on.

Log is activated in the rule #Default_Network_Policy

If I generate custom report to analyse the Web surfing reports of yesterday for example, the results shows that I have logs:

But if I change to detailed view and search to export only logs from one computer:

This behavior is not always the same... If I try with other IPs, sometimes I have detailed view, sometines not.

If I export all the records into a .csv file, all the IPs are there.

I rebooted the firewall twice yesterday and the odd behavior stills there.

I also check this post: https://community.sophos.com/sophos-xg-firewall/f/discussions/95689/custom-report-returns-no-results

Is there a bug in custom reports in 18.5.1 version?

Thanks in advanced.

Best regards.



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Parents
  • Another example of today with other IP:

    Summary shows I have logs for the IP 192.168.21.24.

    Detailed view, nothing:

    If I search with the IP 192.168.21.22 for detailed view, no problem for that IP today with detailed view:

    Best regards.

  • FormerMember
    0 FormerMember in reply to BAD

    Hi ,

    Thank you for reaching out to Sophos Community.

    IP address with extra space in custom web report results 'No record found'.

    Please ensure there’s no extra space added in the IP address field.

Reply
  • FormerMember
    0 FormerMember in reply to BAD

    Hi ,

    Thank you for reaching out to Sophos Community.

    IP address with extra space in custom web report results 'No record found'.

    Please ensure there’s no extra space added in the IP address field.

Children