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Custom reports odd behavior

Hi to all,

In custom reports I have a odd behavior. Hope I can explain well, english is not my native language.

Firewall version: SFVH (SFOS 18.5.1 MR-1-Build326)

Local reports: on.

Log is activated in the rule #Default_Network_Policy

If I generate custom report to analyse the Web surfing reports of yesterday for example, the results shows that I have logs:

But if I change to detailed view and search to export only logs from one computer:

This behavior is not always the same... If I try with other IPs, sometimes I have detailed view, sometines not.

If I export all the records into a .csv file, all the IPs are there.

I rebooted the firewall twice yesterday and the odd behavior stills there.

I also check this post: https://community.sophos.com/sophos-xg-firewall/f/discussions/95689/custom-report-returns-no-results

Is there a bug in custom reports in 18.5.1 version?

Thanks in advanced.

Best regards.



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Parents
  • Did not use this feature since Central Reporting came. DId you take a look at Central? It might be the way better solution for your request anyway? 

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Reply
  • Did not use this feature since Central Reporting came. DId you take a look at Central? It might be the way better solution for your request anyway? 

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Children
  • Hi LuCar,

    Thanks for the suggestion, but at the moment I prefer to keep all the logs local.

    Nobody has the same odd behavior?

    Best regards.

  • Hi,

    the logs stay local when using CM, just that CM has a better reporting process and copies the logs from your XG.

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • Hi,

    Sorry, I want to mean that I prefer to have all the reports local and not in the Sophos Cloud.

    Thanks for all the suggestions...

    I can't recreate a pattern to reproduce that odd behavior... sometimes I have detailed reports, sometimes not.

    Maybe in future versions that odd behavior is fixed.

    Best regards.