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Sophos XG WAF Exchange 201x, Problem with attachment size greater 1 MB

Hello,

when will this finally be solved? I already have 2 customers who have this problem. And it is always a chore to explain to the support what they have to do.
I'm slowly cursing the day I switched to V18.

regards
BCS

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LuCar Toni over 2 years ago +2 suggested

This will not be resolved shortly as this change is a modsecurity change in the new version. Therefore the new modsecurity version is blocking attachments bigger then 1 MB. To increase this filter on a…

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0 LuCar Toni over 2 years ago

This will not be resolved shortly as this change is a modsecurity change in the new version. Therefore the new modsecurity version is blocking attachments bigger then 1 MB. To increase this filter on a global scale would be a to high risk for most customers. Therefore the solution is to implement a switch within the product to be able to adjust this. There are roadmap items to adjust this but actually from my experience, this change should be done within minutes. How do you address this issue with the support? Maybe the community team can help you with the opening of such a case by reviewing both cases.

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0 B|Cyber|Security over 2 years ago in reply to LuCar Toni

The thing with the switch is exactly what I'm thinking of, I would change the position with the apache modsecurity myself if I had root rights on the box (.. and not endanger my guarantee;)).
The current status is that case 1 has already been resolved, but only after I escalated it. Case 2 is still open. What annoys me is that this thing is known but the support either doesn't know it or doesn't want to know it. Today I got a KB entry as a solution in which howto control the SMTP scan size in the MTA .. ???
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0 emmosophos over 2 years ago in reply to B|Cyber|Security

Hello there,

Thank you for reaching out, sorry to hear you had issues with Support, could you please provide the two cases, the closed one and the open one, so I can follow up.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 B|Cyber|Security over 2 years ago in reply to emmosophos

Case1 : 04047779 (closed and solved)

Case2: 04251341

tnx for the support.

regards
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0 emmosophos over 2 years ago in reply to B|Cyber|Security

Hello there,

Thank you for the Case IDs.

I have left a note in your open support case and reached out to management as well, do let me know if you don't hear from the engineer in the next 24 hours.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 B|Cyber|Security over 2 years ago in reply to emmosophos

Short intermediate info, support made the adjustment today. I am currently waiting for feedback from my customer. Since I've seen what the support has changed;), I assume that it will work.
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0 B|Cyber|Security over 2 years ago in reply to emmosophos

Short intermediate info, support made the adjustment today. I am currently waiting for feedback from my customer. Since I've seen what the support has changed;), I assume that it will work.
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0 emmosophos over 2 years ago in reply to B|Cyber|Security

Hello there,

Thank you for taking the time to update the community.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 B|Cyber|Security over 2 years ago in reply to emmosophos

Hello,

my customer just confirmed that actually mailing is working as expected.

Thanks.

regards,
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