NameCheap Dynamic DNS Failed or Notconnect

Trying to get NameCheap Dynamic DNS to work, but I'm either getting a "Failed" error when I configure it and use the below. I've tried "home.ducknet.org" as the hostname as well which gives a "notconnect" error instead. Any idea what I've got misconfigured? I've activated it and pasted the code from the dashboard.



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[edited by: emmosophos at 10:34 PM (GMT -7) on 14 Apr 2021]
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  • Hello Bryon

    Thank you for contacting the Sophos Community.

    Make sure you are not using any other DNS Provider attached to the same Interface.

    I just tried this and it worked by doing the following:

    Hostame = The A + Dynamic DNS Record you entered under Dynamic DNS in Name Cheap

    Interface = Port IP or NATed public IP

    Service Provider = NameCheap

    Login Name = The Domain you bought from NameCheap (from the Domain List) 

    Password = Dynamic DNS Password (Provided by NameCheap)

    Note: Make sure that you’re creating the A + Dynamic DNS Record from the Dynamic DNS box and you are entering the current Public IP assigned to the XG

    Regards,


     
    Emmanuel (EmmoSophos)
    Community Support Engineer | Sophos Technical Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
Reply
  • Hello Bryon

    Thank you for contacting the Sophos Community.

    Make sure you are not using any other DNS Provider attached to the same Interface.

    I just tried this and it worked by doing the following:

    Hostame = The A + Dynamic DNS Record you entered under Dynamic DNS in Name Cheap

    Interface = Port IP or NATed public IP

    Service Provider = NameCheap

    Login Name = The Domain you bought from NameCheap (from the Domain List) 

    Password = Dynamic DNS Password (Provided by NameCheap)

    Note: Make sure that you’re creating the A + Dynamic DNS Record from the Dynamic DNS box and you are entering the current Public IP assigned to the XG

    Regards,


     
    Emmanuel (EmmoSophos)
    Community Support Engineer | Sophos Technical Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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