we discovered today that it's not possible to create a Hotspot (for a Wifi) if the VLAN interface is behind a RED device. In our case RED60 but this should apply to all RED types.
The interface "hardware" is not shown on XG Hotspot creation page. There are only default VLAN interfaces directly configured at XG - without RED.
We tried to use hotspot on XG as Hotspot in Central for APX320 but when there is a bridged VLAN on the RED60 it's also not working. The Hotspot Portal page will just not show up and the client cannot communicate. Have an old support case open here with not much progress.
So currently it's impossible to use the wireless hotspot feature with pure up2date Sophos hardware with XG430 18 MR4 and APX320 on a remote location.
That is really bad.
Of course there is an old FR but not highly voted: ideas.sophos.com/.../37610020-hotspot-portal-listen-on-red-interface
Thank you for contacting the Sophos Community.
May know what is your Case ID.
Hi emmosophos, sure. Thats the case from 10.2020 where we have the case open for the Hotspot / Captive Portal not working when WiFi is managed with Sophos Central.
"Clients not connecting to Captive Portal behind RED60 with bridge to VLAN" CaseNumber: 03287103
Look at this: https://community.sophos.com/sophoswireless/f/discussions/123658/clients-not-connecting-to-captive-portal-behind-red60-with-bridge-to-vlan
Thank you for the Case ID, I have left a note in the case.