XG WAF stops working without error

Hi GernotMeyer : Thanks for reaching out to Sophos community team.  Any coredumps for WAF service?

#ls -larth /var/cores 

Is there any segfault observed in syslog.log.

#grep segfault  /log/syslog.log

What is the current version of V18 your appliance running with?

Please also open a support case for further investigation as this may required some advance debugging with required services in debug mode.

Hi,

we are using 18.04 MR-4 (actual).

ls -larth /var/cores results one file: core.httpd

grep segfault /log/syslog.log -> nothing.

support case is opened.

HI GernotMeyer : Thanks for sharing firmware version (18.04 MR-4) - I was bit confused with firmware details as your initial information containing (SFOS 18.5) - But now it is clear to me. Please DM me case ID details for reference and can do the needful to have progress.

Would it be possible to share output of #ls -larth /var/cores here? 

HI GernotMeyer : Thanks for sharing firmware version (18.04 MR-4) - I was bit confused with firmware details as your initial information containing (SFOS 18.5) - But now it is clear to me. Please DM me case ID details for reference and can do the needful to have progress.

Would it be possible to share output of #ls -larth /var/cores here? 

XG330_WP02_SFOS 18.0.4 MR-4# ls -larth /var/cores

-rw-------    1 nobody   nobody    483.7M Feb  7 05:54 core.httpd
drwxrwxrwt    2 root     0           4.0K Feb  7 23:58 .
drwxr-xr-x   41 root     0           4.0K Feb 11 09:56 ..
XG330_WP02_SFOS 18.0.4 MR-4#

Please DM me case ID details for reference and can do the needful to have progress.

Ticket Id 03635811