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ACPI Errors while loading Sophos XG Firewall Home Edition V.18 software, on QOTOM mini-pc

Yvan Margelisch

Hello,
Since the new version SW-18.0.x, there are errors when loading the Sophos XG Firewall Home Edition software.

[             0.893103] ACPI Error: [_SB_.PCI0.RP05.PXSX] Namespace lookup failure, AE_NOT_FOUND (20170728/dswload2-191)
[             0.920003] ACPI Exception: AE_NOT_FOUND, During name lookup/catalog (20170728/psobject-252)
[             0.948002] ACPI Error: Method parse/execution failed \_SB.PCI0.RP04.PXSX, AE_NOT_FOUND (20170728/psparse-550)
[             0.976278] ACPI Error: [_SB_.PCI0.RP09.PXSX] Namespace lookup failure, AE_NOT_FOUND (20170728/dswload2-191)
[             1.008001] ACPI Exception: AE_NOT_FOUND, During name lookup/catalog (20170728/psobject-252)
[             1.032002] ACPI Error: Method parse/execution failed \_SB.PCI0.RP08.PXSX, AE_NOT_FOUND (20170728/psparse-550)

Thing that was not with the old version 17.

 

Here is the configuration of my PC:
Marque: Qotom - Mini PC
Model: Q575G6 No WiFi
Bios vers.: 0.24 x64
Build Date and Time: 10/31/2020
Type: i7-7500U CPU @ 2.70GHz
Speed: 2900 MHz
Total Memory: 8192 MB
Memory Frequency: 2133 MHz
SSD: 128Go
The Bios is at the latest version, 0.24.
FTP site for downloading the Bios: https://www.qotom.shop/download/BIOS/Q500
File => Q500G6_P024W.zip
The Bios was at version 0.22 and even after installing the new Bios the problem is the same.
Following the Bios update, the Firmware has been reinstalled with the latest version 18, but the errors are still there.
Does anyone have a solution to fix this problem?
Thank you in advance for your help.
Best regards


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  • 0

    * I've moved your post to the correct forum.

    This looks like a Kernel issue, but ACPI errors should be harmless.

    After upgrading to v18, does It get stuck at this error message, or the firewall is fully functional ? (You can access the Admin Page, or pass traffic through It.)

    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v20 GA @ Home

    XG 115w Rev.3 8GB RAM v19.5 MR3 @ Travel Firewall

  • 0 in reply to Prism

    P.S .:

    Just maybe an additional indication, after updating from version 17 to 18, the firewall was stuck and no longer booted.

    The image had to be reinstalled and I still had other problems booting the firmware.

    It no longer launched automatically on the image but on the SF loader software.

    We had to go and modify the settings in GNU GRUB with the PuTTY software.

  • 0 in reply to Yvan Margelisch

    What modifications did you made on GRUB ?

    If you add "acpi=off" at the boot loader options, does the problem persists ?

    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v20 GA @ Home

    XG 115w Rev.3 8GB RAM v19.5 MR3 @ Travel Firewall

Reply
  • 0 in reply to Yvan Margelisch

    What modifications did you made on GRUB ?

    If you add "acpi=off" at the boot loader options, does the problem persists ?

    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v20 GA @ Home

    XG 115w Rev.3 8GB RAM v19.5 MR3 @ Travel Firewall

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