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ACPI Errors while loading Sophos XG Firewall Home Edition V.18 software, on QOTOM mini-pc

Yvan Margelisch

Hello,
Since the new version SW-18.0.x, there are errors when loading the Sophos XG Firewall Home Edition software.

[             0.893103] ACPI Error: [_SB_.PCI0.RP05.PXSX] Namespace lookup failure, AE_NOT_FOUND (20170728/dswload2-191)
[             0.920003] ACPI Exception: AE_NOT_FOUND, During name lookup/catalog (20170728/psobject-252)
[             0.948002] ACPI Error: Method parse/execution failed \_SB.PCI0.RP04.PXSX, AE_NOT_FOUND (20170728/psparse-550)
[             0.976278] ACPI Error: [_SB_.PCI0.RP09.PXSX] Namespace lookup failure, AE_NOT_FOUND (20170728/dswload2-191)
[             1.008001] ACPI Exception: AE_NOT_FOUND, During name lookup/catalog (20170728/psobject-252)
[             1.032002] ACPI Error: Method parse/execution failed \_SB.PCI0.RP08.PXSX, AE_NOT_FOUND (20170728/psparse-550)

Thing that was not with the old version 17.

 

Here is the configuration of my PC:
Marque: Qotom - Mini PC
Model: Q575G6 No WiFi
Bios vers.: 0.24 x64
Build Date and Time: 10/31/2020
Type: i7-7500U CPU @ 2.70GHz
Speed: 2900 MHz
Total Memory: 8192 MB
Memory Frequency: 2133 MHz
SSD: 128Go
The Bios is at the latest version, 0.24.
FTP site for downloading the Bios: https://www.qotom.shop/download/BIOS/Q500
File => Q500G6_P024W.zip
The Bios was at version 0.22 and even after installing the new Bios the problem is the same.
Following the Bios update, the Firmware has been reinstalled with the latest version 18, but the errors are still there.
Does anyone have a solution to fix this problem?
Thank you in advance for your help.
Best regards


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  • 0

    * I've moved your post to the correct forum.

    This looks like a Kernel issue, but ACPI errors should be harmless.

    After upgrading to v18, does It get stuck at this error message, or the firewall is fully functional ? (You can access the Admin Page, or pass traffic through It.)

    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v20 GA @ Home

    XG 115w Rev.3 8GB RAM v19.5 MR3 @ Travel Firewall

  • 0 in reply to Prism

    P.S .:

    Just maybe an additional indication, after updating from version 17 to 18, the firewall was stuck and no longer booted.

    The image had to be reinstalled and I still had other problems booting the firmware.

    It no longer launched automatically on the image but on the SF loader software.

    We had to go and modify the settings in GNU GRUB with the PuTTY software.

  • 0 in reply to Yvan Margelisch

    What modifications did you made on GRUB ?

    If you add "acpi=off" at the boot loader options, does the problem persists ?

    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v20 GA @ Home

    XG 115w Rev.3 8GB RAM v19.5 MR3 @ Travel Firewall

  • 0 in reply to Prism

     I couldn't tell you.

    I have to look and get back to you to keep you posted on the outcome.

    Until then a big thank you for your help.  

  • 0 in reply to Prism

    Inserted the command line:  set acpi=off


    I just tested and the problem is still the same.



    ...
    [edited by: Yvan Margelisch at 10:23 PM (GMT -8) on 7 Jan 2021]
Reply Children
  • +1 in reply to Yvan Margelisch

    Don't use "set acpi=off"

    Try this: linux /18_0_4_506 quiet console=tty0 console=ttyS0,38400n8 acpi=off

    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v20 GA @ Home

    XG 115w Rev.3 8GB RAM v19.5 MR3 @ Travel Firewall

  • 0 in reply to Prism

    Hello Prism!!

    It's all good!!!

    Thank you so much for your help.

  • 0 in reply to Yvan Margelisch

    Well, that's not a good way to fix it.

    A Kernel update by Sophos would be necessary. But, well... we're both home users.

    Also a reminder, if you ever update the firmware of your firewall, you will have to add this option again on your boot loader.

    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v20 GA @ Home

    XG 115w Rev.3 8GB RAM v19.5 MR3 @ Travel Firewall

  • 0 in reply to Prism

    For sure, lol, this is not the most correct way, but in the meantime help out.

    In any case, congratulations and a big thank you for your advice.

    I had submitted the issue to Sophos support, but since it was a free XG Home Edition version, they asked me to write to the community site.

    Hoping, as you say, that they will update this issue soon ...

    Yes, indeed, I thought that we should do this manipulation at each update, hope that there will not be too many in the meantime !! ??

    Otherwise when I got tired of making these changes I would just leave it !! lol

    But it was very interesting to temporarily fix this problem.

    Thank you again, and have a nice day or evening.

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