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POP and IMAP Secure does not working

Carlos Cesario

Hi folks,

I have a XG device V18 with POP3, POP3S, IMAP and IMAPS scanning enabled according this KB

https://community.sophos.com/kb/en-us/123274

We tried connect to office365, gmail without success, even MTA mode and Legacy Mode.

The email client only got success when the POlicy Rule is disabled.

 

Does someone has any info about this kind problem ?

 

regards

Carlos



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  • 0

    Hello.

    I'm facing the same issue.

    I had installed the UTM certificate in Windows and in Mozilla Thunderbird (It's where I'm configuring the account).

    When I active the scan over IMAP/IMAPS and POP3/POP3S I can't register the mail account.

    If I enable the scan after register email account, the messages does not received.

    When I deactive scan, the mail accout was created and messages are received.

    I'm using an XG 125 with v18.

  • 0 in reply to Antonio Deonisio Alves

    Hi,

    do you mean the XG CA, not the UTM CA?

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hello,

    Sorry by this mistake.
    I mean Sophos XG, not Sophos UTM.
    Here in my work commonly we say UTM refering to XG by custom.

  • 0 in reply to Antonio Deonisio Alves

    Hi,

    which CA did you install, the default or the XG with serial number in its name. I usually install both on mth on Apple devices because some applications like one and others like the other CA. Doesn't really make sense. Mail services bing the most difficult to get working successfully.

    I had mail scanning working in the original V18 MR-1 but the later version failed and I had to delete the CAs and start a fresh. Interestingly my ISP has a CA with a common name and multiple alias and when using ht esliases I get continual failures on some apple devices, so I changed to the common name and the issue vanished.

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi,

     

    I did uninstall, recreated, change name and change internal info of certificate.

    Even so not working.

    Any other suggestion?

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