Thread Info
  • State Not Answered
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 11 replies
  • Subscribers 39 subscribers
  • Views 13057 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Very slow or non-functional GoToMeeting, Microsoft Teams, etc.

ken9000

We have only a few users in the office but they are reporting very slow performance of audio/video conferencing platforms. We have a ton of bandwidth so that's not the issue. The same meetings are flawless when joined from home. This happens with the conferencing apps themselves or their browser-based alternatives.

I have a ticket open and the support tech has tried traffic shaping but there doesn't seem to be any improvement. Again, we have a ton of bandwidth and very few users so that shouldn't be necessary.

We obviously need to get this fixed before people start returning to the office.

Any ideas? SFOS 17.5.12 MR-12

 



This thread was automatically locked due to age.
Parents
  • 0

    Hi  

    Please check the traffic shaping setting and specify Total Available WAN Bandwidth to the maximum value.

    Optimize for Real-Time (VoIP)
    Enable to give priority to real-time traffic like VOIP over all other traffic.

    Priority
    Set the bandwidth priority. Priority can be set from 1 (highest) to 7 (lowest) depending on the traffic required to be shaped.
     
    Please also check for DOS flooding check, please check the system graph for WAN interface usage.

    Please share the service request number through PM to check the case history.

    Regards,

    Keyur
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • 0 in reply to Keyur

    Total Available WAN bandwidth is set to the max of 2560000

    Optimize for real-time VOIP was set to off but I have turned it back on per your recommendation.

    Here's our current bandwidth usage from that button. Does this look right?

    Bandwidth usage
    Priority 	Guarantee(KBps) 	 Limit(KBps) 
------------------------------------------------------------------
       0 	   15950.00		 256000.00    
       1 	       0.00		      0.00    
       2 	       0.00		      0.00    
       3 	       0.00		      0.00    
       4 	       0.00		      0.00    
       5 	       0.00		      0.00    
       6 	       0.00		      0.00    
       7 	       0.50		    192.00    
------------------------------------------------------------------
       7 	       1.00		 100000.00 (Default Policy)
------------------------------------------------------------------
Total    	   15951.50		 356192.00     

Total Available WAN Bandwidth: 2560000 KBps
Reply
  • 0 in reply to Keyur

    Total Available WAN bandwidth is set to the max of 2560000

    Optimize for real-time VOIP was set to off but I have turned it back on per your recommendation.

    Here's our current bandwidth usage from that button. Does this look right?

    Bandwidth usage
    Priority 	Guarantee(KBps) 	 Limit(KBps) 
------------------------------------------------------------------
       0 	   15950.00		 256000.00    
       1 	       0.00		      0.00    
       2 	       0.00		      0.00    
       3 	       0.00		      0.00    
       4 	       0.00		      0.00    
       5 	       0.00		      0.00    
       6 	       0.00		      0.00    
       7 	       0.50		    192.00    
------------------------------------------------------------------
       7 	       1.00		 100000.00 (Default Policy)
------------------------------------------------------------------
Total    	   15951.50		 356192.00     

Total Available WAN Bandwidth: 2560000 KBps
Children
No Data
Unfiltered HTML